Tag: Net Promoter
7 Steps to Getting Brand Trust Right
Step 1: Know your brand-trust goals (and how to measure them) Do you want your customers to be raving about your company on review sites?
Be authentic ...
Signs a Customer Is About to Leave — and How to Prevent It
Related: Listen to Your Customer: Turn to Data to Discover Their Truth Pay attention to early symptoms.
While churn typically manifests itself when a ...
Entrepreneurs: Here’s What You Need to Know About Your Company’s ‘Net Promoter Score’
NPS .
And it's an important measure that emerges when you ask your customers the most important question of all.
By answering this question with a "ye ...
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