Tag: San Francisco
How Netflix’s Customer Obsession Created a Customer Obsession
We need consumer science to get there.” Reed’s aspiration was that the Netflix team would discover what delights customers through the scientific proc ...
As Marketing and Sales Get Turned Inside Out, Video Takes Center Stage
Summit 2018: Through the Video Lens This past week, the always-impressive research and consulting team from TOPO took center stage in San Francisco at ...
Welcome to the Age of Intelligence (and What it Means for Video)
It was another impressive culmination of all things digital in modern customer experience, reminding us how far things have come, and how far we have ...