3 Ways to Use Video for Outstanding Customer Support. If these terms mean anything to you, you almost certainly work in customer support. You need something that will delight your customers, while quickly resolving their issues, and saving you money. You need video. Specifically, video for customer support is key when working on resolving ticket faster, delivering personalized support to show customers you care and measuring the impact of video on your team’s ROI. They’ll feel special and be more intrigued by what you’re saying since you are talking to them on a first name basis (And by the way, this is quicker than writing an email ) Measure the impact of video on your team’s ROI When you and your team are collectively using video to help support your customers you’ll see a massive spike in engagement from the customer’s end. 0 commentsComments VidyardCommunity Login Disqus Facebook Twitter Google 1 Recommend Recommended Discussion Recommended! Attach Log in with or sign up with Disqus or pick a name Disqus is a discussion network Disqus never moderates or censors. Read full terms and conditions By signing up, you agree to the Disqus Basic Rules, Terms of Service, and Privacy Policy. Load more comments Powered by Disqus Subscribe Add Disqus to your siteAdd DisqusAdd Privacy SECURITY WARNING: Please treat the URL above as you would your password and do not share it with anyone.

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CSAT. NPS. Deflection Rates. If these terms mean anything to you, you almost certainly work in customer support. And if you’re anything like most customer support reps, you’re under a lot of pressure to keep up with demanding customers, while still providing the highest caliber of service. Not only do you need to keep customers happy, but also save support and onboarding costs, and even upsell while doing it. And you already know this isn’t an easy task, especially in this “snapchat world” where demanding customers would rather watch a 3-minute how-to video than read a 1300 word knowledge base article.

You need something that will delight your customers, while quickly resolving their issues, and saving you money. You need video. Video is the best way to clearly deliver a message online without that message getting caught in translation. Emotions, spoken word, mannerisms are all captured within a video to appropriately capture the essence of your message. This is incredibly important when your customer experience team is dealing with customers who are in dire need of a well rounded answer to any problem they may be experiencing. Specifically, video for customer support is key when working on resolving ticket faster, delivering personalized support to show customers you care and measuring the impact of video on your team’s ROI.

Let’s take a quick look at three scenarios when video will help you succeed in providing outstanding customer support!

Resolve support tickets faster, the first time

There’s no need to spend countless hours sending emails back and forth when video can easily communicate and visualize problems that can be fixed. Easily send a video to help out with an issue and get it right the first time.