How to Give Your Chatbot Some Soul In 5 Easy Steps. Above all, they've become machines that consumers actively like interacting with, thanks to their human-like behavior. Yes, you can choose your chatbot's personality based on your brand's tone of voice and image, but that won't be enough to win over your audience. You need to know your consumers like the back of your hand so that you can really connect with them on a more personal level. Then, you need to think about other characteristics, such as: The semantics your chatbot will use Its tone of voice How you would like its daily interactions to flow If there are specific ways you'd like it to say things How it will adapt to specific customer needs 3. Give it personality. If the answer is still 'yes' and one of your key goals is to create long-term relationships with those who interact with your bot, then you need to make its personality engaging. Yes, making a chatbot funny can engage customers on a whole new level, but there is also the risk that certain people wouldn't get it. Remember, your chatbot must: Maintain the same tone of voice Be consistent with the way your company responds to requests and even complaints Integrate with, and match or resemble your current social media profiles Finally… Above all, your chatbot has been designed to solve problems; build brand, product, and service awareness; and simplify your procedures. While it's important that it portrays your brand's personality, you must remember its key functionalities.
The chatbot world has evolved significantly over the past few years. Today, instead of being simply gadget-like tools that answer basic customer care questions, they have become problem-solving machines. Above all, they’ve become machines that consumers actively like interacting with, thanks to their human-like behavior.
At Chattypeople we are always trying to think of ways to improve the user experience. Although you should never try and dupe your audience into thinking that they’re talking to a human rather than a robot, it can’t hurt to give your bot a bit of soul. Thanks to the advancements in the technology that powers these chatbots, they are not only able to help consumers with a larger variety of tasks but also better equipped to converse with them on a more personal level.
Despite customers not wanting to be lied to, they do like the idea of talking to a human and having a more personal conversation about their problems rather than dealing with a robot. With this in mind, I’m going to share 5 easy steps you can follow to give your chatbot soul.
1. Choose an audience precisely.
Yes, you can choose your chatbot’s personality based on your brand’s tone of voice and image, but that won’t be enough to win over your audience. You need to know your consumers like the back of your hand so that you can really connect with them on a more personal level.
You wouldn’t interact with a doctor in the same way you would a student. You wouldn’t try to sell men’s underwear the same way you would baby accessories. You need to find out how you can best serve your audience, and to do so, you have to understand their individual needs.
2. Design a character
Despite your chatbot not being a human, it should have individual characteristics that differentiate it from others. To start this process, you must establish, clear, SMART…
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