Tag: Technical support
How we’re using video to deliver better support to our customers
Our company, Everbridge, was founded after 9/11 to help improve the way people communicate and locate each other in a time of crisis.
I also set up a ...
Increase Customer Satisfaction and Reduce Support Load with Video
Increase Customer Satisfaction and Reduce Support Load with Video.
Your customer expectations are changing.
I lead the technical support team at Vidya ...
3 Fundamental Pillars of Technical Support and How Video Can Help
It’s also why they should be using video.
In addition to marketing and selling to customers with video, Technical Support has found three key areas to ...
8 Tips for Help Desk and Tech Support Success
8 Tips for Help Desk and Tech Support Success.
Tackling the more technical side of customer service can be tricky at times.
Directing customers to hel ...
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