The Best E-Commerce Software

Author: Quicksprout Editorial / Source: Quick Sprout

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So, you’re ready to build an online store and sell, ship, and manage your business. We’re here to help. We took a look at six of the biggest names in e-commerce software to find out which store is easiest to set up, customizable to your liking, and economical. There’s no stress needed here: all of our options offer at least 14-day free trial periods for you to set up your store and see if you like it and it has all the features you need.

• • Shopify
    Quicksprout pick: Easiest All-in-One
    14-day free trial
  • Squarespace
    Best Free Templates
    14-day free trial (with one-week extension if requested)

What’s the Right E-Commerce Software for You?

There are two worlds in e-commerce software: hosted and self-hosted. With hosted platforms, like Shopify and BigCommerce, you’ll get ready-to-go drag-and-drop templates, but you’ll give up some customization ability and pay a subscription fee. For most merchants, Shopify and BigCommerce are going to be in a dead heat. Both companies offer products that provide the same thing: an all-in-one hosted e-commerce solution for online businesses. They both do it well and they both start with similar price points.

If you’re trying to decide between Shopify and BigCommerce, we recommend comparing both during their free trial periods and see which one is a better fit for your business. Both offer a couple of weeks to set up and explore your store, no credit card required.

It’s also possible to build a store with Squarespace or Wix site, monetize your existing site, or even build a non-store site and then convert it to a credit-card accepting store later on. This is a good option if you’re already using Squarespace or Wix, if not sure how much of your sales you’ll run through your site, or are just in the ideation phase. Wix will let you build you’re whole site for free; you’ll only need an e-commerce subscription when you’re ready to take that first credit card transaction. You can get up to 21 days free with Squarespace if you ask to extend the two-week free trial an extra week.

Want more customization power, or not ready to pony up a monthly fee? You want self-hosted software like Magento or WooCommerce — you’ll be nearly limitless in what you can do, and there are plenty of pre-made plugins you can pay for and install to avoid coding every little thing (think abandoned cart e-mails or related products carousels). If you go this route, we recommend brushing up on the best practices for running a successful e-commerce site, making a list of all the features you want and tallying up the add-on fees you’ll be paying before you commit to building your store.

The Top 6 E-Commerce Platforms

Shopify

• Quicksprout pick: Easiest all-in-one
• All-in-one hosted e-commerce platform
• Free 256-bit SSL certificate
• Unlimited products and bandwidth
• Offers Shopify Payments, its own payment processor, as well as integrations with over 100+ other payment gateways
• Integrates with Instagram, Facebook, MailChimp, Google Analytics
• Shipping discounts with USPS, UPS, and DHL Express
• Clients: Leesa, LeSportsac, Nestle, Zendesk, MVMT
• Sign up

Shopify is one of the most recognizable out-of-the-box solutions for small business owners — by some measures, it’s the second most popular e-commerce platform in the world after WooCommerce, and continues to grow like crazy. We think it’s a good fit for e-commerce sites that don’t have a lot of in-house technical support and don’t crave a ton of complex customizations.

Shopify is a full-blown hosted e-commerce platform, which means that it takes care of everything you need to run an online business, from a website to website hosting to inventory management to accepting credit card information. It also offers point-of-sale hardware, and integrates into online marketplaces like Amazon and eBay.

Shopify’s core product comes in a few different plans for different prices, ranging from $29/month to $299/month. More robust functionality (and more perks, like better credit card rates, more user accounts, and advanced reporting) come with the higher price tag. If you already have a website and are interested in adding some shoppable products and a shopping cart, we recommend skipping down to where we discuss Shopify Lite. Full-blown Shopify is probably more than you need.

Shopify makes it pretty straightforward for a small business to get up and running — like a lot of hosted e-commerce platforms (including BigCommerce), you have a 14-day free trial where you can actually build your entire store and try out the features and functionality without ever entering a credit card number. Shopify is template-based, which means you choose the basic look and layout of your store from 10 free or 57 for-purchase themes, and customize from there. Shopify claims that its templates are fully customizable, and it does give its merchants full access to the HTML and CSS of their stores, but heads-up: Shopify uses a Liquid setup, which will have a little bit of a learning curve for those who are more used to PHP.

Because it’s such a force in the industry, Shopify integrates with pretty much every other app, SaaS, and technology out there, be it live order tracking, automated up-selling bots, or finding dropship products to sell. Shopify has its own app store a la Apple and Google with built-for-Shopify (and often built-by-Shopify) technology that you can plug and play to make your store do everything you want. This is a double-edged sword for some merchants, who find that Shopify relies so much on third-party integrations that some of its built-in technology is lacking. A good rule of thumb: Make a list of all the functionality you want for your site and see if you’re satisfied with what you get for free during your 14-day trial. If not, explore what add-ons and plugins are available (there are over 2,400 in the Shopify app store) and see how much they’ll add to your bottom line.

Speaking of bottom lines: You’re going to have to do a lot of math to see which payment gateway makes the most sense for your business no matter which e-commerce platform you choose. But one of Shopify’s biggest standouts is that it’s built its own payment gateway, Shopify Payments. While you still can integrate with over 100 others (in fact, you’ll have to if you have customers outside of the US, the UK, Australia, Canada, Hong Kong, Ireland, Japan, New Zealand, and Singapore), Shopify Payments potentially eliminates one more integration you’d have to do to get up and running. At 2.9% + $0.30, Shopify Payments’ rates are right in line with other leading payment gateways, including PayPal, stripe, and Authorize.net, but it does tack on an extra 2% transaction fee for any payment that isn’t processed through Shopify Payments. Check to make sure you qualify to sign up for Shopify Payments in its Terms of Service, then get out your calculators. Remember, accepting multiple payment options is one of the 11 best ways to boost online sales.

Outside of its core e-commerce hosting, Shopify offers a supercharged and highly customizable ShopifyPlus plan for high-volume merchants and enterprise businesses, and Shopify Lite, which is essentially just Shopify’s payment processing functionality. The Lite plan might be interesting to very small businesses just entering e-commerce. It acts a lot like PayPal: you can pop a Shopify Buy Button into your WordPress or Squarespace site, swipe credit cards with its app, and sell on Facebook and Facebook Messenger. Shopify Lite is $9/month.

Frontend features

• Discounts
• Gift cards
• Digital products
• Product reviews
• Free shipping
• Refunds
• Customer accounts
• Guest checkout
• Abandoned checkout recovery
• Automatic carrier shipping rates
• Automatic taxes
• Flexible shipping rates

Backend features

• Blogging platform
• Customer profiles and groups
• Order fulfillment
• Synced mobile app
• SEO optimization
• Product variations
• Inventory management
• Reporting

Customer support, training, and resources

• 24/7 support on phone, live chat, and email
• Free on-demand courses, live coaching calls, business templates and more through Shopify Academy
• Shopify brick-and-mortar support and networking space in Los Angeles

BigCommerce

• Quicksprout pick: Impressive Features
• Unlimited products and bandwidth
• Free SSL certificate
• Integrates with over 60 payment gateways with no transaction fees
• Shipping discounts with USPS
• Integrates with social media, Google Shopping, PayPal One Touch, ShipperHQ
• Clients: Toyota, Ben & Jerry’s, Camelbak, Kodak, Paul Mitchell
• Sign up

Like Shopify, BigCommerce’s core product is available at a few different functionality tiers, ranging from $30/month to $250/month; also like Shopify, higher tiers are more robust, including features like abandoned cart saver, product filtering, and customer loyalty programs. Unlike Shopify, though, BigCommerce has a sales cap on each of its plans. If you’re bringing in more than $50k/year, for example, you’ll no longer qualify for the Standard plan, and be automatically upgraded to Plus ($80/month with a sales cap of $150k per year).

Once you’re inside the product, you’ll see both are built to act similarly. BigCommerce is also theme-based, with 7 free mobile-friendly templates (plus 119 for purchase) for you to install and customize, be it through a drag-and-drop site editor or from the ground-up using the theme’s framework. Shopify and BigCommerce are so comparable we recommend comparing both during their free trial periods and see which one is a better fit for your business. BigCommerce offers 15 days to set up and explore your store, no credit card required.

One difference you’ll definitely notice is how many native features BigCommerce has installed right out of the box. It offers an outstanding number of technical integrations and marketing features that Shopify might only be able to provide if you buy and install a plugin or extension (for example, single-page checkout). For some, BigCommerce’s roster of pre-installed features is going to be annoying — kind of like how annoying it was for people who didn’t like U2 having its most recent album auto-downloaded on their iPhones. BigCommerce customers might roll their eyes as they scroll by an option to add gift wrapping already built into their control panel. But those who aren’t overwhelmed by the options may find that they don’t need to pay extra for the functionality they do want. We recommend making a list of the features your business needs requires and testing if you like how they perform during your free trial, and check out what’s available in BigCommerce’s app store. That store isn’t as massive as Shopify’s (600+ add-ons and integrations compared to 2,500+) but there’s a lot to choose from. You also have access to BigCommerce’s flexible API if you need to make a custom integration

BigCommerce doesn’t have its own payment processing technology, which means you’ll have to integrate with a payment gateway before you start taking orders. It gives you over 60 to choose from, including all the big hitters: Authorize.net, PayPal, Stripe, Square, Skrill. Like Shopify, the higher tier your plan, the lower your rates. Unlike Shopify, BigCommerce doesn’t charge a transaction fee to work with these processors, so you’ll save a little there.

In addition to its core e-comm platforms, BigCommerce is also available at the enterprise level and with products tailored to B2B wholesalers. In summer 2018, BigCommerce also announced its new Commerce-as-a-Service solution, which is geared to service content-first small businesses who already have an established web presence — namely, a WordPress website. Through an integrated plugin, WordPress users (and businesses using other content management software) will be able to work in their CMS while “centrally managing catalog, customer and order data through BigCommerce.” Prior, customers would have to port their entire websites over and rebuild it on BigCommerce’s hosted platform, or opt for a self-hosted solution like WooCommerce or Magento. Commerce-as-a-Service is really new to BigCommerce — there’s no pricing and interested customers need to request a demo — but we’re excited to see where this technology goes. It could be an exciting bridge between the robust functionality of a hosted…

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