Tag: Customer satisfaction
Why Zendesk + Video is a Match Made In Support Heaven
Have we piqued your curiosity?
To enhance your approach and leave your customers feeling informed, satisfied and empowered to get the most out of thei ...
Increase Customer Satisfaction and Reduce Support Load with Video
Increase Customer Satisfaction and Reduce Support Load with Video.
Your customer expectations are changing.
I lead the technical support team at Vidya ...
Why Customer Experience Matters to Your Business
The world of marketing is now shifting to a customer-centric approach.
Customer retention is improved with a customer-first approach that delivers gre ...
3 Fundamental Pillars of Technical Support and How Video Can Help
It’s also why they should be using video.
In addition to marketing and selling to customers with video, Technical Support has found three key areas to ...
The Role of AI in The Future of Marketing
That’s one of the key insights I learned last week when I attended Pega‘s Pegaworld at the MGM Grand in Las Vegas, NV.
More than 4,000 Business and IT ...
Why Companies Are Failing to Grasp the Digital Customer Experience
In a 2016 report, the Economist Intelligence Unit 1 makes a bold assertion: “Customer experience” will overtake “mass advertising as a preferred chann ...
Using Buyer Intent to Drive Your Marketing Efforts
Author: Johanna Rivard / Source: Marketing Insider Group
Individual users and businesses are becoming increasingly dependent on the inter ...
5 Examples of Brilliant Brand Communities That Are Shaping The Online World
Author: Michael Brenner / Source: Marketing Insider Group
The genius of branded communities – when done well – is that they create a part ...
Digital Transformation Works — So Why Are Companies Struggling to Transform?
Author: Michael Brenner / Source: Marketing Insider Group
Digital transformation isn’t an overnight process; it takes time and commitment ...
Tech Game-Changers for the Insurance Industry
Source: The Huffington Post Insurance has always been tricky to sell, even more so as people are savvy to the tricks of the trade and often follow c ...