Have we piqued your curiosity? To enhance your approach and leave your customers feeling informed, satisfied and empowered to get the most out of their experience with your product or service. To view this video please consider upgrading to a web browser that supports HTML5 Video Video For Customer Support The jury’s in and video is the most efficient way to delight and educate your customers, all while empowering your hardworking support team with the resources and strategic knowledge they need to succeed. Customer support teams can now capture and share personal video messages with Vidyard GoVideo directly within Zendesk to close tickets faster and deliver a more personal customer experience. “By adding Vidyard GoVideo to our Marketplace, we’re empowering agents to easily create personalized video recordings to add to their support experience,” – Billy Robins, Director of Technology Alliances at Zendesk. Record Personal Video Messages: Record and share personal video messages with their webcam to clearly explain their response and connect in a more personal way. Personalized Customer Engagement Don’t let your customers be strangers—use video to engage them on a one-to-one basis.Video is a great tool both for quick ticket resolution and for nurturing ongoing customer relationships. You can use video to introduce yourself, address support questions or requests, personalize your follow-ups, and send thank-you messages after a customer interaction or problem resolution. With video integration right into your existing helpdesk, it’s easier than ever to provide a seamless experience for both your customers and agents—and best of all, your customers will be thrilled with the personalized and attentive care they receive. This is going to change everything!” – Ryan O’Hara, Vice President of Growth and Marketing at LeadIQ Self Service Support Put the power in your customers’ hands by establishing a central, SEO-optimized knowledge base of interactive digital how-to videos to replace tedious and cumbersome manuals, PDFs, and printed guides.
There’s only so many hours in the day—that’s why top support teams use video to increase deflection and resolve cases 25% faster, all while boosting overall customer satisfaction. Have we piqued your curiosity? Find out how you can use Zendesk + Video, for customer support. To enhance your approach and leave your customers feeling informed, satisfied and empowered to get the most out of their experience with your product or service.
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Video For Customer Support
The jury’s in and video is the most efficient way to delight and educate your customers, all while empowering your hardworking support team with the resources and strategic knowledge they need to succeed.
Customer support teams can now capture and share personal video messages with Vidyard GoVideo directly within Zendesk to close tickets faster and deliver a more personal customer experience.
“By adding Vidyard GoVideo to our Marketplace, we’re empowering agents to easily create personalized video recordings to add to their support experience,” – Billy Robins, Director of Technology Alliances at Zendesk.
- Record Personal Video Messages: Record and share personal video messages with their webcam to clearly explain their response and connect in a more personal way.
- Create On-Demand Video Content: Create on-demand videos and publish to online knowledge articles with the ability to centrally manage, track and update content.
- Add Interactive Video: Add interactive surveys, links and questionnaires to any video so that customers can self-close tickets and provide timely feedback.
- Track Video Analytics: Track real-time video views, drop-off rates and more to understand which content…
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