Tag: Customer support
Inside Look: How Two Teams Share a Social Media Inbox
Customer support teams handle all inbound product questions, and marketing or community grabs all messages related to the brand, the content, and comm ...
Why Zendesk + Video is a Match Made In Support Heaven
Have we piqued your curiosity?
To enhance your approach and leave your customers feeling informed, satisfied and empowered to get the most out of thei ...
Vidyard Expands Personalized Video and Video Messaging Solutions for Marketing, Sales, Customer Support
New capabilities help marketing, sales and customer support teams deliver a wide range of personalized customer experiences proven to stand out and bo ...
The Top 3 Trends in Customer Service
To keep up, modern customer support teams are turning to social media, video, and service design for answers.
Customers Want Support on Social Custome ...
For Social Media Success, Avoid These 3 Mistakes
Consumers, in 2017, expect companies to engage with them across social channels.
In this article, I’ll address three common mistakes that businesses m ...
3 Things Customers Expect from Your Videos for Customer Support
Source: Vidyard When’s the last time you actually read a “read-me” document or browsed a manual before using a product? For most of us, it’s rare.
M ...
4 Tactics to Improving Your Personas
Author: Ben Allen / Source: Marketing Insider Group
Understanding your target market is essential to successful marketing. An effective t ...
How to Train Your B2B Customer Support Team to Build a Loyal Customer Base
Author: Robert C. Johnson / Source: Entrepreneur
In B2B, your customer is your most important asset. Not only do you rely on them to keep ...
How to Prepare for Scaling Your Customer Support
While there are many customer service software solutions on the market, many companies, both big and small, use Zendesk as the foundation for their cu ...
How to Use Snapchat for Customer Support1
How to Use Snapchat for Customer Support1.
Why Use Snapchat for Customer Support?
Before you start offering customer service via Snapchat, you need to ...