Tag: Customer service
8 Tips for Help Desk and Tech Support Success
8 Tips for Help Desk and Tech Support Success.
Tackling the more technical side of customer service can be tricky at times.
Directing customers to hel ...
Listen Up: How Companies Can Tune In with Customer Surveys
In this post, we’ll discuss how customer surveys differ from other feedback channels—and how companies can use the feedback they collect to create pos ...
How Win-Loss Surveys Helped Us Sell Smarter
I’ll explain how our sales organization uses win-loss surveys to refine our processes and develop our competitive positioning.
As a sales rep with a l ...
6 Essential Components of a Solid Growth Strategy
Here's the truth: If you don’t follow the right framework, you will find yourself paying lots of money to marketing agencies or spending a massive amo ...
Customer Service Is Ground Zero For Success
Today, great customer service is not only good business strategy; it is the biggest and most important difference between successful and mediocre comp ...
3 Tricks to Marketing Unsexy Products: Tips from Industry leaders in SAAS
Understand the problem you are solving The first step in being able to convince consumers that you have created something important, is truly understa ...
Ecommerce Social Media Marketing Trends to Focus on in 2017
Ecommerce Social Media Marketing Trends to Focus on in 2017.
If you’re looking to fine-tune your ecommerce social media strategy for 2017, here are so ...
How to Get Your SEO and Content Teams to ‘Play Nice’ Together
The growth of content marketing has created a permanent shift in the way marketers view SEO.
Content marketing also has very different goals from sear ...
52 Social Media Management Tools You Must Have for Your Business
52 Social Media Management Tools You Must Have for Your Business.
You can use them for marketing, research, customer service and so much more.
But man ...