Tag: Customer service
Chatbots: Marketing Tools You Can Fit into Your Content Strategy
As a marketer for a large B2B company, imagine you’re presented with a scalable solution that would improve the efficiency of your customer service, r ...
4 social media marketing trends that will dominate 2017
4 social media marketing trends that will dominate 2017.
Social media, probably the fastest growing industry of the recent times, is ever-changing in ...
The Essential Artificial Intelligence Glossary for Marketers
But as you’re chatting with a customer service agent on Facebook Messenger to see if you can change the shipping address on your recent order, sometim ...
5 Execs Doing Social Media Well and What We Can Learn From Them
5 Execs Doing Social Media Well and What We Can Learn From Them.
Everyone but… gasp—the CEO of the company you work for?
A customer Tweeted directly a ...
With a $1.5M seed round, Eloquent Labs mixes AI and Mechanical Turk to fix customer service
With a $1.5M seed round, Eloquent Labs mixes AI and Mechanical Turk to fix customer service.
The startup’s special sauce is embracing a mix of AI, cro ...
How to Use Snapchat for Customer Support1
How to Use Snapchat for Customer Support1.
Why Use Snapchat for Customer Support?
Before you start offering customer service via Snapchat, you need to ...
8 Tools to Enhance Your Customer Experience On Mobile
8 Tools to Enhance Your Customer Experience On Mobile.
Mobile customer service software such as Zendesk is advantageous for your customers and your co ...
Reclaiming the Inbox: How Video Can Make Business Emails Personal Again
ViewedIt enables sales professionals, executive leaders and customer support teams to easily record personalized videos and add them to their email co ...
Why Social Media is the Future of Customer Service
Why Social Media is the Future of Customer Service.
Facebook, WhatsAapp, Instagram and twitter have 1.5 billion, 1 billion, 400 million and 300 millio ...
Seven Marketing Automation Predictions and Best-Practices for 2017
Fortunately for marketers, it was a great year for marketing automation (MA).
Some of the highlights of 2016: approximately 55% of B2B companies are n ...