Tag: Customer service
A Beginner’s Guide to Social Media Customer Support
A Beginner’s Guide to Social Media Customer Support.
What is social customer support?
These brands also experience a 5.4 percent increase in social bu ...
Pharma and Healthcare Social Media Marketing Value Chain and Forecast 2014-2020
However, use of these social media tools for marketing pharma content is still debatable.
Efforts of pharma sector to leverage the benefits of social ...
Five things social media marketers like (and five things they don’t)
Because of how important messaging is to consumers now, some participants felt that they will be investing more time in messaging apps in 2017.
3) Con ...
Three Game-Changing Trends for Mobile Marketing in 2017
Three Game-Changing Trends for Mobile Marketing in 2017.
Predictive analytics, chatbots, and intelligent marketing automation are going to dominate th ...
12 Signs It’s Time To Hire A Social Media Manager
You’re Starting to Miss Messages Facebook added the messaging feature to business profiles in 2015, giving businesses the opportunity to connect for c ...
Analytics and Data Will Change Social Media in 2017
Analytics and Data Will Change Social Media in 2017.
In the world of social media marketing technology, there’s been plenty of talk and soul-searching ...
10 Digital Media and Marketing Predictions for 2017
10 Digital Media and Marketing Predictions for 2017.
2016 has been a year of shifts in social media, technology and digital marketing.
Influencer mark ...
How to Better Serve Customers With Twitter Direct Messages
Do your customers tweet you for support?
Why Twitter Direct Messages for Customer Service?
If you don’t enable this option, only people you follow wit ...