Tag: Customer service
What Is Customer Retention Rate & Why Should You Care?
Customer retention isn’t just about seeing how good of a job your marketing and sales teams are doing.
Not only is more time, money and effort require ...
10 Underappreciated Skills for Social Media Professionals
Whether it’s copywriting, providing customer service, or shooting compelling video, social media managers have the skills needed to keep their audienc ...
4 Lesser-Known Customer-Review Platforms You Need to Know About
4 Lesser-Known Customer-Review Platforms You Need to Know About.
According to Nielsen's Global Trust in Advertising report, 84 percent of consumers su ...
The Role of AI in The Future of Marketing
That’s one of the key insights I learned last week when I attended Pega‘s Pegaworld at the MGM Grand in Las Vegas, NV.
More than 4,000 Business and IT ...
How to Give Your Chatbot Some Soul In 5 Easy Steps
How to Give Your Chatbot Some Soul In 5 Easy Steps.
Above all, they've become machines that consumers actively like interacting with, thanks to their ...
4 Simple Ways to Communicate Better With Your Customers
Well, the place to start is to improve the experience people have when they call your business.
Because, whether you realize it or not, while phones m ...
Vidyard Selected as Finalist for MIT Sloan CIO Symposium’s Innovation Showcase
Source: Vidyard Vidyard Recognized as Video for Business Innovator
“If a picture is worth 1000 words, imagine the power of video. Vidyard’s video pl ...
Three Ways CPG Companies Can Use Social Insights to Make Better Business Decisions
Author: Alex Jones / Source: MarketingProfs
The consumer packaged goods (CPG) industry has been in flux. Changes in customer demographi ...
A Guide to Social Media Customer Care (Infographic)
Author: Rose Leadem / Source: Entrepreneur
Customer service can make or break your business. That’s why it’s more important than ever to ...