The Secret to Creating Scalable, Quality Content and Better CX – Infographic

The Secret to Creating Scalable, Quality Content and Better CX – Infographic

Author: Lee Odden / Source: Online Marketing Blog - TopRank® A woman walks into a retail store and looks around, not finding what she’s t

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A woman walks into a retail store and looks around, not finding what she’s there for. She approaches a sales associate and asks, “Excuse me, can you show me where the top of the funnel is? I need to be confronted by every touchpoint of your predetermined sales process before I can purchase something”.

Not one of your customers is doing this.

So why do brands continue to drive content marketing programs based on a linear, sequential buying journey? With so many consumers numb to brand messaging and increasingly blocking advertising, how can marketers do a better job of connecting with and engaging customers with content?

One of the first admissions recovering funnel marketers need to make is that the funnel is dead. The customer buying experience is more like a tangled mix of omnidirectional customer journeys driven by myriad factors, many of which brands no longer have control over. Considering all of those possible influences can be overwhelming, especially when expectations of content performance are higher than ever.

The good news is that content marketers can achieve quality content at scale while creating much better experiences for customers with that content by making influencer collaboration part of the strategy.

Content drives all aspects of the customer journey from discovering content to education and inspiration to taking action. There are many influences when it comes to customers and content including other people who are influential.

In fact, there are some very important trends happening in the influencer marketing world that were surfaced in our research with influencer relationship platform, Traackr. What is working, what is not? What are the differences between B2B and B2C? How are companies budgeting and what are the best practices and case studies to learn from?

For a preview of these top Influencer Marketing trends and more, be sure to see this excellent interactive infographic created by our friends at the interactive content marketing platform Ceros of the Influence 2.0 Report by Brian Solis (in partnership with Traackr and my agency, TopRank Marketing).

Lucky 13 considerations for an integrated approach to influencer generated content:

1. Thinking about customer insight as it relates to information discovery, consumption and acton through the lens of influence opens up some very interesting doors of opportunity. In fact, when marketers integrate influencer marketing at the content marketing strategy level, it becomes a compelling and long term opportunity that most overlook.

2. For example, consider content discovery: A study by Augure reports that 93% of marketers implementing influencer marketing say it is effective to build brand awareness. And Burst Media reports that marketers are getting nearly a 10 to 1 return on earned media value from working with influencers on content.

3. Why hire a PR firm for media relations when you could work with influencers to create editorial placements that get ten times the reach? Actually, I think “working with PR” should be an “also” not an “instead of”. Media Relations and advertising investments with influencer content is a winning combination, not an either/or.

4. Content is King and customers are everything else. When it comes to content engagement, you have to decide what kind of content your customers prefer with considerations for topics, format, length, media type and even what devices they use.

5. Influencers lead and buyers follow. In his research, Dr. Jonah Berger of the Wharton School, reports…

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