The Straightforward Guide to Twitter Analytics

The Straightforward Guide to Twitter Analytics

Since then, Twitter has continued to make upgrades to the tool, having created a standalone analytics app called Engage in 2016 and launching analytics for Twitter Moments. See Which Content Resonates With Your Audience Understanding which types of content and topics your audience members most enjoy can help drive your social marketing and content strategy. Get to Know Your Followers Twitter's audience data in the "Followers" tab contains a ton of valuable and useful insights. This is where you can really get to know the people who follow you. You can also see who your followers follow as well as your follower's top five most unique interests. Campaign Analytics Tweet Binder is a campaign-focused analytics tool that allows you to view activity behind any hashtag, user, or keyword for free. Under its paid plans, the product gives you both Twitter and Instagram "walls" where you can see the impact of your own campaigns, making you a smarter promoter and event marketer over time. Hashtag Analytics RiteTag doesn't just give you engagement metrics behind a hashtag -- it uses that data to give you real-time suggestions for which hashtag to use in each tweet you create. Exporting Data: How to Discover Even More Trends in Twitter Analytics Twitter Analytics is great as an interactive dashboard for accessing increasingly granular data about your Twitter account performance. For example, I extracted the time of day of my last 2500 tweets and plotted the tweet engagement rate vs. time of day, as shown here: What I found was that the engagement rate (i.e. the # of engagements/impressions) held steady (on average) regardless of the time of day -- possibly because I have a ton of international followers.

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When it launched in 2014, Twitter Analytics marked a solid (if long overdue) move toward greater transparency and measurement abilities for all its users.

Since then, Twitter has continued to make upgrades to the tool, having created a standalone analytics app called Engage in 2016 and launching analytics for Twitter Moments.

Though users now have more insight into their Twitter account metrics, you might not be using this data to its full potential.

Perhaps you’ve poked around the Twitter Analytics homepage and figured out you can track impressions and metrics by promoted or organic activity … and that’s about it. The good news is there’s much more you can discover in your Tweet activity dashboard — you’ve just need to know where to look.

Beyond the basic metrics, here are some incredibly important things you can discover about your Twitter account and audience using Tweet Analytics.

How to Use Twitter Analytics

You can access Twitter Analytics by tapping your profile and selecting “Analytics” from the dropdown menu:

Dropdown menu in Twitter with Analytics button highlighted

1. See Which Content Resonates With Your Audience

Understanding which types of content and topics your audience members most enjoy can help drive your social marketing and content strategy. What’s the point in sharing content no one cares about or enjoys?

On the “Tweets” tab, you can see Impressions, Engagements and Engagement Rate (Engagements divided by Impressions) for each tweet, for paid and organic posts. Engagements include all activity on the tweet: retweets, follows, replies, favorites, and all clicks on the tweet, link, hashtag, etc.

twitter-analytics-tweet-activity.png

For a more granular view of the volume of each type of engagement, you can click on the specific tweet:

twitter-analytics-dashboard.png

Understanding which content items get the most engagement on Twitter is huge. If you can even commit 10 minutes a week to recording your top five or ten tweets by engagement so you can start seeing trends over time — and then applying those insights to future tweets — you’ll be able to better connect with your audience.

2. Understand How People Interact With Your Tweets Over Time

This is a really common question among social media marketers and brands: What made my tweet take off?

Some tools can analyze your Twitter followers and recommend the best day of the week for you to tweet. There’s also research out there showing when people are most likely to be active on Twitter. But of course, the best way to get to know your own audience is from your own account data.

On the Tweets dashboard, you can customize the date range you want to analyze to see when you published your highest-performing tweets:

twitter-analytics-change-over-time.png
twitter-analytics-dashboard-graphs.png

Twitter used to allow you to view a tweet’s engagement over the course of a day, and I personally think it was a mistake to remove that feature. I hope they bring it back in an update soon so users can analyze the best time of day to tweet from their account.

3. Get to Know Your Followers

Twitter’s audience data in the “Followers” tab contains a ton of valuable and useful insights. This is where you can really get to know the people who follow you.

You’ll find answers to questions like: Are your audience members more likely to be male or female? Which countries and cities are the majority from? What are their top interests? You can also see who your followers follow as well as your follower’s top five most unique interests. Answering these questions can help you better identify what content to create and share on Twitter — and when to share it.

twitter-analytics-demographics.png
You can also compare your Twitter followers to different segments — for example, to all Twitter users total:
twitter-analytics-follower-comparison.png

4. See Whether Your Follower Base Is Growing (or Shrinking)

I’d call myself a Twitter power user now, but it wasn’t always so. For several years, I slowly grew my following up to about 8,000 followers. In the past few years that I’ve really focused on my Twitter presence, I’ve picked up another 704,000.

Now, Twitter allows you to track your follower growth. Twitter Analytics shows you how many followers you had on any given day with the interactive timeline pictured below. Hovering over various points on the timeline will show you the exact follow count on that day. It dates back to the day your account was started.

twitter-analytics-follower-count.png

If you’re seeing blips in your follower count over time, it’s important to revisit your activity in those periods and see if you can learn from it. How often were you posting then — and what were you posting about? Were you taking the time to reply to folks, too? Answering questions like these can help you explain these blips — and avoid the same mistakes in the future.

5. Determine If Your Twitter Ads Are Worth the Money

I’ve been experimenting recently with paid promotions on Twitter. After reviewing my own data in Twitter Analytics, I realized my ads weren’t as effective as I thought they would be.

In the Tweets tab, right at the top, there’s a chart that gives an overview of your paid and organic tweet performance….

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