Social media marketing: Three trends to watch out for in 2017

There are a number of trends being observed in the social media landscape; we’re taking a look at three key ones, and what they mean for South African companies: More video, and live video Online video consumption across the continent is expected to grow by 55% per year till 2019, while closer to home, South Africa registered the second highest year-on-year growth for video consumption on smartphones globally. While companies might not necessarily have the resources to indulge in large-scale productions that result in well-packaged videos for marketing and advertising, they should not ignore the possibilities of short video. The big difference now is that we have Facebook Live, with the ability to reach a huge audience on the social media platform driving interest in this format. For B2B brands that want to dabble in video this year, we suggest starting off with videos based on company news and to use this medium as part of an integrated digital campaign. More social media advertising Social media companies aren’t just run by geeks from basements; they are large corporations – often listed on stock exchanges – and need revenue to pay for their infrastructure, staff and research and development. And they make this money through selling advertising. Nowhere is this more apparent than on Facebook, with a steady decline in the organic reach of posts being made to company pages being documented over the past few years. Companies are increasingly turning to social media automation to schedule and measure content. People still turn to social platforms (as opposed to a call centre), expecting a more personal interaction . They need to strike a balance; while automation should be used for content marketing and advertising, one of the key elements of social media is being social – engaging with fans by participating in conversations, responding to comments and queries, and in being able to provide customer support.