A few weeks ago, your inbox was probably stuffed with GDPR emails. Mine was.
These emails, prompted by the European data protection and privacy law that took effect May 25, asked us to confirm our interest in continuing to receive email from the sender. Many asked us to review and accept new privacy policies. Some thanked us for being loyal subscribers. Some begged us to stay subscribed. Some let us know how so-and-so brand can help you, as a marketer, ensure GDPR compliance, avoid fines, and make millions of dollars using their tools.
A few warned we’d never get another email (please, say it ain’t so) unless we took action.
I even got an email from my mom asking if I knew anything about “this whole GDPR thing.” Bottom line, inboxes were flooded.
On the bright side, the onslaught means companies viewed the new law as an opportunity to reevaluate their business processes, work out a GDPR-compliance plan with their legal teams, and reaffirm audience interest in their content. On the not-so-bright side, some companies simply blasted out emails to anybody they could scrape from their databases. That’s never a great practice – and might have violated the law that prompted the email in the first place.
I’m not a lawyer. I am not giving legal advice on GDPR compliance (if you’re concerned about that, work with your company’s legal team).
Instead, I’m using the torrential GDPR outpouring to illustrate some do’s and don’ts for email marketing.
Don’t include a CTA that leads to a dead (or wrong) end
One email I received included a call to action with these options:
I clicked opt out and landed on a page with no opt-out option. I left all checkboxes blank and submitted the form. Then I received a thank you … for opting-in. What?
Do explain in the subject line the action required
If you require someone to take an action, emphasize the action in the subject line. “[Action Required]: GDPR” or “[Important Notice] Please Confirm Your Subscription.”
If you have an engaged audience (or audience segment) that reacts well to catchy non-specific…