Our company AlayaCare Home Care Software is like the Tesla of the home healthcare software market. The trouble we have is in getting in front of those people to build US brand awareness. We also found that the home healthcare industry still responded really well to a telephone call. Getting Creative with Personal Video Then we were introduced to Vidyard. We get their attention with the video thumbnail in the email and then, through personal video backed by some research, we get prospects to fall in love with us before they’ve even met us. But because Vidyard allows us to make that video personal, we also show a prospect that we care about them and have taken the time to know them before we reached out. We’re able to build our videos, incorporate them into Hubspot campaigns, and then use Vidyard’s analytics to see if our prospects are engaging and to what extent. Viral Sales with Video Prior to using video, our emails would be opened once or twice. We also find an old-fashioned phone call prior to a video sent by email works very well. There are now four reps on our business development team and 51,000 leads in our marketing database.
Our company AlayaCare Home Care Software is like the Tesla of the home healthcare software market. It’s an industry that is still dwelling in the dark ages when it comes to technology. Businesses still run on paper or software that is built on Microsoft access.
By contrast, our software is built in the cloud and has a really slick, beautiful interface. The minute we show it to prospects they’ll all agree it is the best looking solution out there. The trouble we have is in getting in front of those people to build US brand awareness.
Figuring Out How to Engage ‘Stone Cold’ Leads
I joined AlayaCare two years ago as its first salesperson. When I arrived, we had a marketing database of about 19,000 leads—mostly stone cold—assembled from various lists and such. My job was to get in front of these people quickly and make an impact.
Our first plan of attack was to create a five-step campaign in HubSpot, with a cadence of emails focused on the top five pain points people in the industry have, with each email driving back to a landing page on the website devoted to the problem. On each page, we’d have a short two-minute demo of our software demonstrating how AlayaCare solves that problem.
As we began building out our sales team further, we had everyone tasked with building these landing pages for their own campaigns, using the five evergreen videos. And even though we were using tech, it started to get unwieldy.
We also found that the home healthcare industry still responded really well to a telephone call. We had about a 15% success rate if we picked up the phone to call the prospect and give them personal attention. But that’s not very trackable.
Getting Creative with Personal Video
Then we were introduced to Vidyard. It offered us the perfect combination of efficiency and personal touch. In real time, we can shoot a personalized video, which allows us to make that direct warm connection with the prospect and send it in an email along with one of our evergreen product videos, or another video talking about challenges facing the industry. It’s what I call hyper-personalized outreach.