Twitter: We Know the Platform Is Toxic. Please Help Us Fix It.

Twitter: We Know the Platform Is Toxic. Please Help Us Fix It.

Jack Dorsey wants ideas for how best to measure Twitter's 'conversational health.' On Thursday, CEO Jack Dorsey confessed that his company failed to predict that Twitter would become a haven for harassment, abuse and propaganda campaigns. He wants your ideas for how to help Twitter measure "conversational health" across the platform. We have witnessed abuse, harassment, troll armies, manipulation through bots and human-coordination, misinformation campaigns, and increasingly divisive echo chambers. On Thursday, Dorsey admitted the service can be a divisive echo chamber. Twitter's plan to measure the platform's conversational health presents a problem: How do you gauge something like that? Dorsey said he isn't sure. It's why he's asking for outside experts to submit proposals. To start, Twitter is taking inspiration from media analytics nonprofit Cortico, which "introduced us to the concept of measuring conversational health [and] came up with four indicators: shared attention, shared reality, variety of opinion, and receptivity." "What we know is we must commit to a rigorous and independently vetted set of metrics to measure the health of public conversation on Twitter," Dorsey wrote.

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Jack Dorsey wants ideas for how best to measure Twitter’s ‘conversational health.’

Twitter: We Know the Platform Is Toxic. Please Help Us Fix It.

This story originally appeared on PCMag

Twitter knows it has a problem, and it’s looking for help.

On Thursday, CEO Jack Dorsey confessed that his company failed to predict that Twitter would become a haven for harassment, abuse and propaganda campaigns. And now that it’s a reality, he’s not really sure what to do. So he’s doing what Silicon Valley does best: crowdsource. He wants your ideas for how to help Twitter measure “conversational health” across the platform.

“If you want to improve something, you have to be able to measure it,” he said in a tweetstorm that called for the public to submit proposals.

We have witnessed abuse, harassment, troll armies, manipulation through bots and human-coordination, misinformation campaigns, and increasingly divisive echo chambers. We arenít proud of how people have taken advantage of our service, or our inability to address it fast enough.

Twitter’s CEO made the plea as the company has been cracking down on the abuse. It has shut down accounts…

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